Delight chat

‍DelightChat is an all‑in‑one omnichannel customer support and WhatsApp marketing platform tailored specifically for e-commerce, especially Shopify. It centralizes messages from WhatsApp (via Official API + green tick verification), Instagram, Facebook (both comments & Messenger), email, and live chat into a unified helpdesk,enabling seamless team collaboration and automation.

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Core features

• Omnichannel Support Inbox
  Manage all communication channels centrally,WhatsApp, IG, FB, Email, Live Chat,with collision detection, team assignments, tags, private notes, and smart routing.
• AI‑Assisted Responses & Macros
  Templates (Fast Replies) and AI‑Drafted messages help teams handle repetitive queries quickly and professionally.
• WhatsApp Marketing Suite
  Broadcast campaigns with high ROI, segmented messaging, abandoned cart recovery, order confirmations & tracking, COD verification, back‑in‑stock alerts, and opt‑out management,all via Official API.
• Self‑Service Tools
  Include customizable help center widget for order status, FAQs, contact form, and live chat to reduce ticket volume.
• Shopify Integration
  View and manage Shopify customer/order data directly in ticket threads. Deep integration enables order modifications (refunds, cancellations, duplicates) without leaving the platform.
• Team Collaboration & Automation
  Built‑in workflows: ticket tagging, reminders, auto‑assignment, analytics, reports, multi‑language support, and mobile apps for iOS/Android.

Why Flits partnered with with Delight chat

• Perfect Partner Fit: Seamlessly complements Flits’ post‑purchase solutions by enhancing customer engagement through support & marketing.
• Proven Impact: Merchant success stories and strong ROI metrics highlight significant value addition.
• Robust Tech Stack: Full-featured omnichannel support, AI automation, and e-commerce integration make it a powerhouse partner.