We’re seeking a passionate Partner Success Manager to join our team. You’ll be responsible for building and scaling relationship with in the shopify ecosystem, driving merchant acquisition, supporting partner growth, and ensuring long-term success through collaboration, enablement, and relationship management.

About Flits

Flits is a SaaS product company that helps Shopify brands drive repeat purchases, boost customer engagement, and build long-term customer value within the Shopify ecosystem. Its key products Loyalty Program and Wishlist enable merchants to reward customers, encourage repeat sales, and strengthen brand relationships. Trusted by Shopify merchants across 110+ countries, Flits is a proven partner in helping Shopify brands grow.

What you will do

• ‍Partnership Strategy : Identify and onboard new partners (apps, agencies, tech providers) in the Shopify ecosystem.
• ‍Relationship Management : Build strong, long-term relationships with partners and ensure mutual growth.
• ‍Research & Insights : Research Shopify agencies, apps, and ecosystem trends to identify collaboration opportunities.
• ‍Collaboration : Work closely with marketing & product teams to co-create campaigns and initiatives with partners.
• ‍Success Tracking : Define and monitor KPIs to measure partnership performance and impact.

Experience & Education

• 3+ years of experience in partnership, business development or channel success ( Preferably in SaaS or e- commerce)
• Bachelor’s degree in Computer Science, Information Technology, Marketing, Communications, or a relevant field

Bonus Skills (Nice to Have)

• Experience with CRM/partnership management tools (HubSpot, Partner Stack, Sales force, etc.)
• Prior experience in SaaS, B2B partnerships, or e-commerce.
• Analytical mind set with ability to track and optimize KPIs.
• Familiarity with data analytics tools to measure partner performance.

Interview Preparation

During the interview process, you will be assigned the following tasks:
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Task 1 : Partnership Strategy Development
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• Identify and prioritize five potential partners in the Shopify ecosystem—this can include apps, agencies, or technology providers.
• For each partner, explain your reasons for selecting them and outline a high-level strategy to approach and onboard them.
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Task 2 : Agency Research
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• Research the top 10 Shopify agencies in the USA.
• For each agency, provide:
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  • Agency Name & website link
  • Key Clients
  • Core Services Offered

Task 3 : Success Metrics Definition
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• Define five key metrics (KPIs) that you would track to measure the success of a Shopify partnership program.
• Explain why each metric is important and how it contributes to partnership growth and impact.

Details

• Location : USA
• Work Type : Remote
• Working Days : Monday to Friday
• Weekends : Saturday & Sunday Off
• Working Hours : 9:00 AM – 5:00 PM (USA Time zone)
• Eligibility : Candidate must be a USA Citizen