We’re seeking a Client Success Specialist to join Flits. You will be the primary point of contact for Shopify merchants, ensuring smooth onboarding, product adoption, and long-term satisfaction. As a trusted advisor, you’ll help merchants maximize value from Flits’ Loyalty and Wishlist features while driving retention and growth.

About Flits

Flits is a SaaS product company that helps Shopify brands drive repeat purchases, boost customer engagement, and build long-term customer value within the Shopify ecosystem. Its key products Loyalty Program and Wishlist enable merchants to reward customers, encourage repeat sales, and strengthen brand relationships. Trusted by Shopify merchants across 110+ countries, Flits is a proven partner in helping Shopify brands grow.

What you will do

• Act as the first point of contact for client queries, ensuring clear and empathetic communication.
• Guide Shopify merchants through onboarding (installation, loyalty program setup, wishlist configuration, testing).
• Provide product training, best practices, and proactive support to ensure client success.
• Suggest strategies for increasing customer retention and lifetime value (CLV) using Flits’ products.
• Collaborate with product and support teams to capture client feedback and improve product experience.

Experience & Education

• 1+ years of experience in in Customer Success ,Client Support, or Account Management (preferably SaaS/e-commerce).
• Bachelor’s degree in Computer Science, Information Technology, Marketing, Communications, or a relevant field

Skills & Abilities

• Strong storytelling and content structuring ability to make blogs and long-form content engaging and reader-friendly
• Excellent written and verbal communication skills
• Ability to translate technical/complex ideas into easy-to-understand content

Bonus Skills (Nice to Have)

• Experience supporting SaaS products for e-commerce clients.
• Knowledge of loyalty programs, retention strategies, and e-commerce growth tools.
• Familiarity with tools like Zendesk, Freshdesk, or Intercom.
• Ability to translate technical features in to client value.

Interview Preparation

During the interview process, you will be assigned the following tasks:
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1. Client Communication (Role-play)
   
   • Handle a mock client issue via call or email, focusing on empathy, clear communication, and problem-solving specific to Flits’ Loyalty or Wishlist features.
2. Onboarding Checklist
   
   • Create a client onboarding checklist for Shopify merchants using Flits.
   • Include key steps such as app installation, setting up loyalty program rules,
     wishlist configuration, and testing functionality.
3. Retention Strategies
   
   • Suggest retention strategies for SaaS tools, with an emphasis on how Loyalty Programs and Wishlists can improve customer lifetime value (CLV) for Shopify brands.
4. Email Writing
   
   • Draft follow-up emails for:
     
     • Newly onboarded merchants (guidance + best practices).
     • Merchants who raised tickets (support + proactive help).
5. Feature Positioning
   
   • Explain how Flits’ Loyalty Program and Wishlist features can help a Shopify merchant increase repeat purchases and engagement.
   • Be ready to provide real-world use cases or examples.

Details

• Location : 3rd Floor, North Plaza, 307, Motera, Ahmedabad, Gujarat 380005
• Work Type : In-office
• Working Days : Monday to Friday
• Weekends : Saturday & Sunday Off
• Working Hours : 2:30 PM – 11:30 PM