Retention
in the Age of AI
How leading Shopify agencies are helping store owners drive more revenue through retention — and what AI is changing about the way they do it.
Featured on Flits' blog
Your agency, your name, your perspective — published as a dedicated piece with your logo and link.
Shared with 5,000+ merchants
Get featured in front of 5,000+ merchants through Flits newsletters, promotions, and customer success channels.
Social amplification
We'll tag your agency across Flits' LinkedIn and social channels when the article goes live.
On your terms
Fill in the form at your own pace, or book a quick call with our team — whichever works best for you.
Merchants already investing in retention.
The Flits network spans 100+ countries, thousands of merchants, and a growing ecosystem of agencies and apps delivering retention outcomes every day.
Voices from the Agency Floor.
VIEW ALL INTERVIEWS
skyrocket.co.nz
The Brands That Win on Retention Are the Easiest to Remember
"Loyalty programmes coupled with well refined email flows works incredibly well."
Skyrocket's Samantha Thornton-Jones shares why customer loyalty is earned long before the next purchase, and how focusing on brand experience, community, and consistent value creates customers who keep coming back.
READ THE INTERVIEW
glazedigital.com
Retention Isn't a Klaviyo Problem. Fix the Post-Purchase Experience First.
"Most merchants think if they've got an email flow running and a discount code ready, they're sorted. But the repeat purchase decision is made in the product experience, the delivery, the unboxing, the speed of a support reply."
Glaze Digital's Daniel Martin on why the post-purchase experience decides Shopify retention, and how that thinking drove a 43% returning customer rate.
READ THE INTERVIEWHere's what happens after interview.
FREquently asked
QUESTIONS.
Retention is one of the biggest growth opportunities for Shopify brands. Through this interview series, Flits brings together leading agency experts to share practical insights, real-world experiences, and proven strategies that help merchants grow more efficiently. At the same time, the series helps merchants discover trusted agency partners that specialize in Shopify growth, customer retention, and long-term success.
Participating agencies can showcase their expertise, share their unique perspective, increase visibility within the Shopify ecosystem, and connect with merchants actively seeking growth and retention support.
Instead of browsing profiles, merchants get to learn directly from agency leaders through their ideas, experiences, and strategic approach. This helps create more meaningful connections between merchants and agencies.
Of course. We encourage agencies to share the published interview across their website, social channels, and community networks.
Book a call with Linh via the CTA on the page. Then, we will share a set of questions via email that we will discuss during the interview.
Help define the future of retention.
Join our network of Shopify agencies and start delivering retention outcomes your clients will talk about.